Shipping, Pickup, Returns & Warranty — Maui Divers Jewelry

How does Maui Divers Jewelry ship orders within the US?

Orders are typically processed within 2–3 business days and shipped via UPS 2-Day. Orders under $100 ship via USPS, and USPS is also used where UPS service is unavailable.

A signature requirement is highly recommended for all purchases. If you choose to waive the signature requirement, the customer assumes responsibility for any lost packages or delivery theft.

Does Maui Divers Jewelry offer international shipping?

Yes — international orders ship via DHL. Please note the following before placing an international order:

• Customs, import duties, and taxes are the responsibility of the customer. Any applicable fees for your shipping destination will be calculated and added at checkout.
• Return shipping is not included for any orders.
• Item restrictions: Hawaiian black coral and mother of pearl jewelry cannot be shipped internationally at this time. Customers with these items in their cart will not be able to complete checkout.
• EU customers: Orders must be above $150 USD.

See the full list of countries Maui Divers Jewelry ships to.

Is curbside pickup available?

Yes — free curbside pickup is available at our Design Center in Honolulu, Monday through Friday, 9 AM – 5 PM. Orders are typically ready within 24–48 hours. You will receive a confirmation email with pickup instructions once your order is ready.

Orders not picked up within 7 days will be canceled and your original payment method will be refunded.

What is Maui Divers Jewelry's return policy?

Returns and exchanges for online purchases are accepted within 30 days of receiving your item, provided the jewelry is in saleable condition and accompanied by the original sales receipt.

Please note the following exceptions:

• Online orders may not be returned in-store.
• Discounted and clearance jewelry, gift cards, special orders, and alterations are final sale — no returns or exchanges accepted.
• Kamaʻaina and Military discount purchases are exempt from the above restriction and are eligible for returns and exchanges.

What warranty comes with Maui Divers Jewelry purchases?

Every purchase includes our Forever Guarantee — lifetime protection against defects in workmanship or materials. This coverage stays with the jewelry even if you pass it on to someone else.

The Forever Guarantee does not cover lost, damaged, or stolen jewelry.

Read our full policies at mauidivers.com/pages/our-policies.