Shipping Policy

Holiday Shipping:

Order by Wednesday, December 18th for Christmas delivery. Order placed by Friday, December 20th may qualify for Christmas delivery, but it is not guaranteed. Weather and other carrier issues may cause delays from time to time, call or text us at (808) 946-2929 if you have any questions or concerns.

International

Order by Friday, December 13th for Christmas delivery. Note that customs, weather, and other carrier issues may prolong the estimated delivery dates.

Shipping:

Orders are typically processed within 5-10 business days and shipped via UPS 2-Day. Orders less than $100 ship via USPS. Signature requirement is highly recommended for all purchases. If you decided to waive the signature requirement, the customer is responsible for any lost packages or delivery theft. In some cases where UPS delivery is unable, USPS will be the preferred carrier. International orders are subject to customs / duty fees. Maui Divers Jewelry is not responsible for any applicable fees due upon delivery.

International Shipping via DHL:

Customs / Import Duties / Taxes:

All Customs and import duties and/or taxes are the responsibility of the customer. Any customs, duties, or taxes that pertain to the shipping destination will be calculated and added to orders at checkout.
Return shipping is not provided for any orders.
Item Restrictions: At this time, we are unable to ship Hawaiian black coral and mother of pearl jewelry internationally. Customers with these items in their cart will not be able to complete checkout.
For customer located within the EU, orders must be above $150 USD.

List of Countries Maui Divers Jewelry Ships to:

American Samoa
Austria
Australia
Canada
China
Denmark
Egypt
Finland
France
Germany
Guam
Hungary
Japan
Malaysia
Netherlands
New Zealand
North Mariana Islands
Norway
Poland
Portugal
Puerto Rico
Samoa – follows same imports as New Zealand
South Africa
South Korea
Switzerland
Taiwan
United Kingdom
Switzerland

Curbside Pick-up:

Once you place your curbside pickup order, we will send you an email to confirm that your order has been received.

Once the order it ready, you will receive a "Ready for Pick Up" email with instructions for picking up your order. Depending on what time your order is placed and when pickup location is open, your order may not be ready until the following business day.

After 7 days items that are not picked up will be canceled and the payment method you provided at the time of the order will be refunded.

Returns:

Maui Divers Jewelry accepts returns and exchanges for online purchases if jewelry is returned in saleable condition and accompanied by the original sales receipt within 30 days of receiving the item. Online orders may not be returned in-store. With exception of Kamaʻaina and Military discounts, no returns or exchanges are accepted for discounted and clearance jewelry, gift cards, special orders, and alterations.